Warranty Information

LAPTOP RETURN POLICY

FOR ANY REASON WHATSOEVER YOU SHOULD FAIL TO BE SATISFIED WITH YOUR OpenSourcePC PRODUCT, YOU MAY RETURN IT WITHIN 15 DAYS OF THE DATE OF SHIPPING FOR A FULL REFUND OF YOUR PURCHASE*.

To return base/stock products, you must, within 15 calendar days of your original ship date, email OpenSourcePC’s Service Department ([email protected]) to receive a Return Merchandise Authorization Number (RMA Number), which must appear on all communications about the returned product, and on the outside of the shipping packaging.

Any laptop that has been upgraded from the base/stock unit has 30 calendar days of original ship date to email OpenSourcePC’s Service Department ([email protected]) to receive a Return Merchandise Authorization Number (RMA Number), which must appear on all communications about the returned product, and on the outside of the shipping packaging.

You must ship the products within 5 days of receiving your RMA Number to OpenSourcePC in its original packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. You may return software for refund or credit only if the sealed package containing the disks is unopened.

Returned products must be in as-new condition, and all of the manuals, disks, power cables, and other items included with a product must be returned with it.

Returns for External Accessories purchased with laptops must be returned unopened and in their original retail package to be eligible for refund.

*OpenSourcePC will not refund express shipping, rush services, special ordered parts, or any Shipping Warranties. If Windows or Microsoft Office has been activated, it will not be accepted back for refund or credit.

*When Promotional items are offered during promotional periods, the price of these items is taken out of the price of the laptop and provided as a Promotional Item. In the event of a return for refund the price of the item will be deducted from the refund if the Laptop/PC is returned.

*ETCHED, CUSTOM PAINTED OR SKINNED LAPTOP RETURNS:

We will charge a 20% restocking fee for customizations of this nature that are returned for refund. Items returned to us with these customizations must have new exterior surfaces replaced that were physically customized with a customer’s design. Additionally these services are non refundable.

*ORDER CANCELLATIONS:

If an order is cancelled prior to being shipped you will receive a full refund minus any rush services, shipping warranties, or custom painting, hydro dipping, etching or skinning that has occurred.

DOA:

Should you receive a machine that is dead on arrival you must notify OpenSourcePC within 30 days of your original ship date, email OpenSourcePC’s Service Department ([email protected]) to receive a Return Merchandise Authorization Number (RMA Number), which must appear on all communications about the returned product, and on the outside of the shipping packaging. You must ship the product within 5 days of receiving your RMA Number to OpenSourcePC in its original packaging, OpenSourcePC will pay for shipping both ways to repair or replace your laptop.

LAPTOP WARRANTIES

LIFETIME LABOR & EPIC SUPPORT WITH 1 YEAR COMPLETE CARE PARTS & 15 DAY SHIPPING WARRANTY

OpenSourcePC warrants this product’s hardware against defects in materials and workmanship for a period of one (1) year from the date of original retail purchase. If you discover a defect, OpenSourcePC will at its option, repair or replace, at no charge to you for one (1) year and lifetime for labor, provided you return it during the warranty period, and provided you obtain a return material authorization number prior to shipping your defective product. Any repairs outside of the 1 Year Parts Warranty will be provided labor at no charge by OpenSourcePC and parts will be quoted by the OpenSourcePC Support Team.

OpenSourcePC will pay the return shipping for any proper warranty claim if shipping to a physical address (no PO Boxes or APO/FPO addresses) in the Contiguous United States (lower 48 states) for fifteen (15) days from ship date. OpenSourcePC WILL NOT COVER SHIPPING TO ADDRESSES OUTSIDE OF THE United States of America. Shipping charges to OpenSourcePC are covered by the customer.

Key Benefits

  • Parts And Lifetime Labor Coverage
  • No Deductibles or Hidden Charges
  • Repair or Replace Guarantee
  • Fully Insured

LIFETIME LABOR & EPIC SUPPORT WITH 1 YEAR COMPLETE CARE PARTS & 1 YEAR SHIPPING WARRANTY

OpenSourcePC warrants this product’s hardware against defects in materials and workmanship for a period of one (1) year from the date of original retail purchase. If you discover a defect, OpenSourcePC will at its option, repair or replace parts, at no charge to you for one (1) year and lifetime for labor, provided you return it during the warranty period, and provided you obtain a return material authorization number prior to shipping your defective product. Any repairs outside of the 1 Year Parts Warranty will be provided labor at no charge by OpenSourcePC and parts will be quoted by the OpenSourcePC Support Team.

OpenSourcePC will pay for pickup and return shipping for any proper warranty claim if shipping to a physical address (no PO Boxes or APO/FPO addresses) in the Contiguous United States (lower 48 states) for one (1) year from ship date. OpenSourcePC WILL NOT COVER SHIPPING TO ADDRESSES OUTSIDE OF THE United States of America.

Key Benefits

  • Parts And Lifetime Labor Coverage
  • No Deductibles or Hidden Charges
  • Repair or Replace Guarantee
  • Fully Insured

LIFETIME LABOR & EPIC SUPPORT WITH 3 YEAR COMPLETE CARE PARTS & 30 DAY SHIPPING WARRANTY

OpenSourcePC warrants this product’s hardware against defects in materials and workmanship for a period of three (3) years from the date of original retail purchase. If you discover a defect, OpenSourcePC will at its option, repair or replace parts, at no charge to you for three (3) years and lifetime for labor, provided you return it during the warranty period, and provided you obtain a return material authorization number prior to shipping your defective product. Any repairs outside of the 3 Year Parts Warranty will be provided labor at no charge by OpenSourcePC and parts will be quoted by the OpenSourcePC Support Team.

OpenSourcePC will pay for pickup and return shipping for any proper warranty claim if shipping to a physical address (no PO Boxes or APO/FPO addresses) in the Contiguous United States (lower 48 states) for three (3) years from ship date. OpenSourcePC WILL NOT COVER SHIPPING TO ADDRESSES OUTSIDE OF THE United States of America.

Key Benefits

  • Parts And Lifetime Labor Coverage
  • No Deductibles or Hidden Charges
  • Repair or Replace Guarantee
  • Fully Insured

Accidental LCD Damage Protection Warranties:

This special 2 & 3 year screen protection warranty plan adds accidental damage coverage for your screen. The Screen Protection Warranty begins the day you purchase it. Screen protection must be purchased at the time of computer purchase. The plan covers any accidental damage to your LCD Screen. OpenSourcePC bundles the above warranty plans with all ADP Warranties. There is a limit of 1 screen replacement per year.

Additional Canadian Warranty Options.

Plus additional services such as Custom Skinning and other options provided exclusively by OpenSourcePC.

*LIFETIME Limited Labor Warranty coverage requires all repair billings to go through OpenSourcePC. Labor is covered for repairs of natural item failures only. Labor is not covered for repairs caused by physical or accidental damage, cosmetic/exterior repairs, upgrades or incomplete repairs.

OTHER TERMS AND CONDITIONS THAT APPLY TO ALL WARRANTIES

All OpenSourcePC systems come with Lifetime Phone and Online Support as well as Lifetime Labor Service. These services apply to the life of the original purchase.

The RMA number MUST APPEAR plainly on the outside of the shipping packaging. For each product returned for warranty service, please attach your name, address, telephone number, RMA number, and proof of date of original retail purchase. You must ship the products to OpenSourcePC in their original packaging and insure the shipment or accept the risk of loss or damage during shipment. OpenSourcePC will pay for the insurance, you just have to request it in your shipping form.

OpenSourcePC OWNS ALL PARTS REMOVED FROM REPAIRED PRODUCTS. OpenSourcePC USES NEW AND RECONDITIONED PARTS MADE BY VARIOUS MANUFACTURERS IN PERFORMING WARRANTY REPAIRS AND BUILDING REPLACEMENT PRODUCTS. IF OpenSourcePC REPAIRS OR REPLACES A PRODUCT, ITS WARRANTY TERM IS NOT EXTENDED. THIS WARRANTY APPLIES ONLY TO HARDWARE PRODUCTS MANUFACTURED BY OR FOR OpenSourcePC THAT CAN BE IDENTIFIED BY THE OpenSourcePC TRADEMARK, TRADE NAME, OR LOGO AFFIXED TO THEM.

OpenSourcePC PROVIDES NO WARRANTY FOR ANY SOFTWARE PROVIDED WITH ITS PRODUCTS; SUCH SOFTWARE IS WARRANTED SEPARATELY BY THEIR MANUFACTURERS.

This warranty does not cover COMPONENTS OF THE SYSTEM THAT DO NOT MEET OpenSourcePC’s DEFINITION OF DEFECTIVE INCLUDING, BUT NOT LIMITED TO, LCD PANELS WITH LESS THAN SIX (6) DEFECTIVE PIXELS (if the LCD screen is scuffed or scratched the defective pixel warranty on the LCD screen is void), AC Adapters and Batteries other than the original primary AC Adapter and Battery provided with the laptop (The original primary AC Adapter and Battery are only covered for ONE YEAR from the date of purchase), normal wear and tear and any cosmetic damage to a Product that does not affect functionality, damage due to external causes, including accident, abuse, misuse, problems with electrical power, damage caused by improperly packaging the warranted Product before being shipped in for repair, servicing not authorized by OpenSourcePC, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by OpenSourcePC. THIS WARRANTY DOES NOT APPLY IF THE PRODUCT HAS BEEN MODIFIED WITHOUT THE WRITTEN PERMISSION OF OpenSourcePC, OR IF ANY OpenSourcePC SERIAL NUMBER HAS BEEN REMOVED OR DEFACED. Failure resulting from liquid damage will void the remaining warranty term.

THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN EXPRESS OR IMPLIED, OpenSourcePC SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES. INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO OpenSourcePC DEALER, AGENT OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY. OpenSourcePC IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY AND ANY COSTS OF RECOVERING, REPROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH OpenSourcePC PRODUCTS.

NOTE: Before you ship the product(s) to OpenSourcePC, backup your data on the hard-disk drive(s) and any other storage device(s) in the product(s). OpenSourcePC will not be responsible for any lost data for any reason. Remove any removable media, such as diskettes, CDs, or PC Cards. If you have any questions, call OpenSourcePC for technical assistance.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION of incidental or consequential damages or exclusions of implied warranties, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights that vary from state to state.

This warranty is only good in the United States of America. Repairs are only done at the US factory. In the unlikely event that you would have to return your computer for warranty repairs when outside the US, you would have to pay for the shipping/handling and insurance to and from the Repair Center.

EXCLUDED FROM THIS WARRANTY IN ALL CASES:

Any damage caused during shipment (except shipments to the original purchaser or those covered under shipping warranties) and any damage caused by such as but not limited to: impacts, fluids, floods, fire, wind, earthquake, lightning or similar disaster; unauthorized changes or modifications, attachments or peripherals, improper use, environmental damage, improper installation or electrical supply adjustments; improper maintenance; any other misuse, abuse, or mishandling. OpenSourcePC’s sole liability, under this warranty, for failure to repair or replace the hardware system after a reasonable number of attempts is limited to replacement. OpenSourcePC will, under no circumstances, be liable for any other damages, including but not limited to special, incidental, consequential and other similar claims whether based upon breach of contract, breach of warranty, negligence, or strict liability. Damages excluded include but are not limited to: loss of data or software, loss of profit, loss of revenue, loss of use of the hardware system, loss of use of related equipment, cost of substituted or replacement equipment, purchaser’s time, injury to property, and all claims of third parties.

EXCEPT AS EXPRESSLY STATED HEREIN, OpenSourcePC MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESSED, VERBAL OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD BY OpenSourcePC.

Privacy Policy

This privacy policy sets out how OpenSourcePC uses and protects any information that you give OpenSourcePC when you use this website. OpenSourcePC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. OpenSourcePC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What We Collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of Cookies We Collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail
  • We may use the information to customize the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 4000 Lowell Circle Lincoln NE 68502.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

CART
The association with your shopping cart.
CATEGORY_INFO
Stores the category info on the page, that allows to display pages more quickly.
COMPARE
The items that you have in the Compare Products list.
CURRENCY
Your preferred currency
CUSTOMER
An encrypted version of your customer id with the store.
CUSTOMER_AUTH
An indicator if you are currently logged into the store.
CUSTOMER_INFO
An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS
Stores the Customer Segment ID
EXTERNAL_NO_CACHE
A flag, which indicates whether caching is disabled or not.
FRONTEND
Your sesssion ID on the server.
GUEST-VIEW
Allows guests to edit their orders.
LAST_CATEGORY
The last category you visited.
LAST_PRODUCT
The most recent product you have viewed.
NEWMESSAGE
Indicates whether a new message has been received.
NO_CACHE
Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART
A link to information about your cart and viewing history if you have asked the site.
POLL
The ID of any polls you have recently voted in.
POLLN
Information on what polls you have voted on.
RECENTLYCOMPARED
The items that you have recently compared.
STF
Information on products you have emailed to friends.
STORE
The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE
Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS
The products that you have recently viewed.
WISHLIST
An encrypted list of products added to your Wishlist.
WISHLIST_CNT
The number of items in your Wishlist.